I went to sterling car care expecting a fair and honest price for the work they were providing. Unfortunately i am very disappointed with my experience. I confirmed the work that would be done around approximately 1:30 p.m. and received a text message with a pick up time at 4:00 p.m. the same day. When I picked my vehicle up from sterling car care , I went to the office to pay and looked over the receipt and I felt I was very unfairly priced for the work that was completed. I was charged $1156.07 for one ball joint , 4 sway bar links , and one caliper . They charged a ridiculous amount of money for labor and it cost me my whole two week pay check for $250 worth of parts. When I drove home I realized my truck is still squealing and pulling to the right and not much was done to make a difference. So from my experience I will not be returning to sterling car care.
Lauren, we take your feedback very seriously, as guest satisfaction is important to us. We would like to apologize for your experience, as the service you describe certainly does not reflect our high standards. Our team would appreciate the opportunity to address your remarks offline, so when you have a moment, send us your phone number and the best time to reach you at [email protected]. Thank you.
- Sterling Heights