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5

I've had a few cars worked on at Sterling Car Care, at both locations, and have had a positive experience every time! From the staff, to the ownership, they've been friendly, helpful, trustworthy, and easy to work with. I would highly recommend them!

Thank you very much for taking your time to give us a review and for your business. We look forward to serving you in the future.

- New Baltimore
5

Always good service and not bad on wait time. Nice customer waiting area. Staff always great.

1

VERY FISHY PLACE!!! They send out mailers, at least once a month, so I as a first time customer, went on their website and scheduled an appt. Then when I come in person, I am told the appt will not be honored and they cannot do my simple oil change for a week!! They were like, we sent you an email saying we couldnt do for a week due to being so booked. Which was a LIE, cause I checked both my inbox and spam folders. I asked the desk guy, why didnt you just send me a text at the same exact number your website texted me from when I set up the appt? Well here is a novel concept, spend some of your money to update you website that is handing out appts to people, including potential new customers!! If you are such a "great" shop that is soooo "busy" .... Why are you spending money on mailers to drum up business!? HIGHLY SUGGEST AVOIDING THIS PLACE as many others have also commented. Maybe then they will get back to running a business that treats others with respect and appreciation.

Mr. Rosol, We are sorry you had a bad experience attempting to schedule an oil change service. I attempted to reach out via phone to resolve the confusion. I can assure you we are not a "fishy" place and that we are open to constructive criticism to improve our processes so we can serve our customers better. While our records show you requested an appointment and an email was sent out informing you we didn't have availability at that time, we are sorry you didn't receive the email we sent that also shows it was read. Our computer system doesn't "give out" appointments. However, we have taken your criticism and enhanced our email to state more clearly to look for a follow up email to confirm your appointment. Again, we apologize you had a bad experience but also appreciate honest feedback.

- New Baltimore
5

Been doing business here almost 15 years. Trusted, Reliable and fair pricing. Highly recommended! Thanks Rick. 👍

5

Last month I took my car in for a total check, the driver's side door fixed, (it wouldn't open from inside) and oil change. Found that I needed struts also. My car was dropped off on Monday morning, and finished by the end of the day on Tuesday! I was so happy that my car was done so soon because that had seemed to be impossible the last few years. My cars will be going to Sterling Car Care from now on!! Thank you Rick!

5

Had my truck in here for a massive coolant leak and to fix/add AC to my compressor. They had my truck for one day, they identified the problem and fixed it along with the AC and had the truck back the next day. Very good guys and reasonable prices. I'll be back for sure

5

Friendly, professional and on their game. The guest area is inviting, clean and well lighted. Staff is knowledgeable and approachable. Highly recommend!

Thank you Mr. Collins! We love our team and appreciate you praising them. Thank you for your business.

- New Baltimore
1

If you're a woman beware of this place! I'm certain they try to scam women and anyone who they think doesn't know better. Received an estimate for upwards of $1300. When I called them they claimed that most of it was just a "suggestion". They had the car for one issue. Quote that issue. Don't give me a quote for spark plugs, unnecessary fluid flushes, and whatever else you think you can tack on there. Was quoted nearly $350 dollars for spark plug replacements that they were not asked to quote at all. It should take less than an hour if any skilled mechanic were doing it. I myself am an amateur and am I able to do it in that time. Labor of $160, 4 spark plugs for $100, and $75 dollars for the spark plug boots. Spark plugs for this car are $10 a piece on average and you can pick up a 4 pack of boots for around $16. Seemed to be a lot of discrepancy there alone. Not to mention the rest of the invoice. I called and discussed with the individual who I'm assuming handles billing or invoices of some sort. He was hardly empathetic and couldn't begin to explain why their prices were so high. He asked me if we'd like to continue with their services at all and I debated having them fix the alternator, which was the reason the car was in the shop. I asked him if they waived the $160 diagnostic fee if we continued any service with them and he informed me that they do not. At this point I was already looking at over $700 dollars for an alternator replacement, but being that the car was inoperable and I am quite busy I decided to cool down and think it over After some debate and checking prices on parts I realized that $700 is an insane price for an alternator replacement on this particular car. I called back to inform them that we were coming to get the car, and the guy over the phone (who I talked with previously) tried to tell me that "there was a mistake with the computer and the spark plugs were priced too high", and that he only noticed when I said something. At this point I was incredibly suspicious of this place. If I wasn't somewhat mechanically inclined, I likely would've just taken their word for the prices and let them perform the maintenance without questioning it. This was my girlfriends car and she was the only one who had communication with them until I saw this ridiculous invoice. I'd be willing to bet this wasn't a mistake in the computer, but an attempt to scam a young woman who they believed didn't know any better. Who knows how many other people have fallen victim to the "computer overpricing parts". So dishonest. Edit: Completed some of the suggested maintenance on my girlfriends car this weekend. Took me around 2 hours to switch out the alternator and replace the spark plugs, and I'd by no means consider myself a professional. We were absolutely quoted for more labor than that from this scam shop, which is a joke in itself. I am also convinced they didn't even look at the spark plugs, because the spark plug boots looked immaculate and 100% did not need to be replaced. They had originally quoted us nearly $75 in parts just for new boots. The spark plugs probably took me 30 minutes start to finish, and $55 in parts, that price is including purchasing a new spark plug socket. If I had purchased all new boots, I would've been looking at an additional $16 dollars in parts. We were quoted nearly $350 for the entire job by Sterling Scam Care. ~ Also wanted to note that they left her trunk torn apart from when they needed access to the battery. Not a big deal, but just super unprofessional and honestly disappointing.

5

Had my car in for service and it's running great. Employees were very courteous and knowledgeable. They did a 40 point inspection, which I like. This will be my go to mechanic. Thanks 😊

Love this! Thank you so much for the review and your business.

- New Baltimore
1

Wouldn't touch this place with a 10 foot pole. Plenty of other trustworthy places to take your car in the area. Read all the other bad reviews about them, those are the real truth about this place

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