Took my daughters vehicle to them for the battery light being on and paid $53 to have them diagnose it. They stated it needed a new alternator, pulley and belt - repairs totaling over $875. I called around and found two other places who quoted the exact same work for under $600. Needless to say I won’t be back. I can’t believe they actually get business overcharging people. I was out the $53, but still saved a lot of money getting the car out of there and into a more honest shop. Never again.
Mr. Brehler, yes, your daughters car was brought in to diagnose the battery light being on, we found the alternator not working properly, and had suggested replacing the belt (153,xxx miles) and also noted the belt tensioner is separating. I'm sorry you feel we weren't honest, I had explained to you this vehicle uses a special belt, it is Aramid Cord Construction, and there was an alternative cheaper belt, and also less expensive tensioner. You had explained to me your son, that works at Oreilly's, was going to repair the vehicle. I'm sorry you feel you were out $53 but I believe we did a very fair assessment, if you would like to speak in more detail about your concerns. When you have a moment, please send an email with your contact information and availability to [email protected]. Thank you.
- New Baltimore