Don, I'm sorry your first time experience felt misleading. Your vehicle was brought in not running, but cranking over. We did diagnose it as a timing issue for the original diagnosis and recommended to remove the valve cover and inspect the valves for damage being this motor is a interference motor. Which you agreed the further diagnosis. This way we can properly assess the problem to either timing belt replacement or an Engine replacement. I'm not sure what add on services you are mentioning, besides replacing the water pump while you are doing the timing belt. Being transparent regarding the costs of our services is of paramount importance to our team, Don, so we would appreciate an opportunity to speak with you in more detail about your concerns. When you have a moment, please send an email with your contact information and availability to [email protected]. Thank you.

It's an honor to be the best in your eyes, Jerry! Thank you for your support, and please know that we look forward to helping you with your next set of tires.

Robert, we're always ready and willing to go above and beyond for our guests, so we're grateful for you taking the time to share this positive experience with us! Thank you for validating our hard work, as your satisfaction is very valuable to our team. Anytime you need any further assistance, please know that our door is open!

Hi Lisa, this is Joe, I spoke to you. I'm sorry you felt we were not trying to accommodate you. I had explained your vehicle, that we last worked on 1 yr ago, is still under warranty and if any of the repairs we did are an issue we would absolutely take care of it. The day you called we were short handed due to this virus and a bit busy, I know you were unhappy we couldn't get you in right that day. I tried to schedule you in later on, but your phone disconnected twice. I tried my best to schedule you in being short handed and had explained again our repairs are warranted for 2yrs, 24,000 miles. We make every effort to provide nothing short of honest and helpful service, so our team is disappointed to read you feel this wasn't the case for you. Please know we value your feedback and business and would be grateful for the chance to work towards your complete satisfaction. At your earliest convenience, please share your contact information and availability to [email protected]. Thank you.