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5

1

2005 Ford Explorer Having issue with the Engine has internal noise they did not diagnosed that issue or tell me what’s wrong with my engine all they did replace brackets and belt change me $631 for this work Went to different shop they told me I have to change my engine all that work For nothing

We are disappointed to read your review, Mikka, as we always want our guests to drive away confident in the services we provided. Kindly send a note that contains your contact information and availability to [email protected], as we would like to address your concerns personally. Thank you very much for your feedback and business.

- Sterling Heights
5

5

Ball joint, broken Axle, tire and rim replacement

Thank you for trusting us to meet your automotive needs! We cherish your business and hope you will keep us in mind any time you need assistance again in the future.

- Sterling Heights
5

They were able to get us in right away and fixed my issue quickly.

Thank you, Lisa! It's always a great feeling to receive validation from our valued guests, and we hope you'll let us know if there is anything we can do for you in the future.

- Sterling Heights
5

5

I went up here for an oil change and tire rotation. They are quick & organized. As a woman, I felt comfortable and confident in my auto care. Friendly and professional all the way! I will be referring them to my friends and family. Thank you Sterling Auto!!

There is no higher compliment than to hear that you would recommend us to your family and friends, Amy! It was a pleasure serving you, and our team looks forward to your next visit.

- Sterling Heights
5

Great customer service, fast and friendly environment and makes sure that you the customer is satisfied and happy with work and cost. I would recommend to everyone for them to work on your vehicle.

It makes us proud to hear that you would recommend us to others, Edward! Our team appreciates your support, and we hope to serve you again in the future.

- Sterling Heights
5

They always do a great job! I take my fleet vehicle here and they have always been nice and on time! Recommend!!!

Rana, it's fantastic to hear that our team always does a great job for you! Thank you for bringing in your fleet vehicle, and for taking a moment to compliment our service. We appreciate you!

- Sterling Heights
1

I went and got an oil change like I always do and turned in a coupon. However I am always charged a different amount. When I reached out to them, they called me a "cheap oil change customer" and to not come back. Instead of making it right with me, they insulted me and explained that the reason it is a different price was the "fluctuating oil prices." You aren't a valuable customer unless you spend more money than just an oil change. I have text messages to prove how rude they are. Will never come back and will share my horrible experience with everyone I meet. I do not recommend. Their representative on social media challenged me to find a cheaper oil change place, and that I wouldn't. They charged me 29 dollars. I can find plenty of other places for that price. Lol.

Please know that your comments are taken seriously, and it is very important to us to ensure they are addressed. Our team is committed to offering the highest level of service, and we sincerely apologize that your experience did not reflect this. Kindly provide your contact information and availability in an email to [email protected] at your earliest convenience, so that we may continue the conversation. Thank you.

- Sterling Heights
Sterling Car Care - Sterling Heights is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Sterling Heights (586) 939-0230, New Baltimore (586) 725-8111 if you have any issues in accessing any area of our website.