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New Baltimore and Sterling Heights
Auto Repair

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4

When I lived in the area I took my car here all the time. And when I go back to visit family, if it's time for an oil change or rotation, I'll still get it done here. I've never had a problem. Ernie is great. I'm not sure about the people complaining about having to wait for an oil change with nothing but a Readers Digest and the news on mute. They have a 50"+ TV in the waiting area and a computer to use. They also have WiFi. Granted, I've only taken my car in for oil changes and rotations, so I can't speak to how they handle larger issues, but from the experience I've had, I can recommend them.

1

I went to Sterling Car Care to get my driver's side door handle replaced (it had stopped working), an oil change and a radiator flush and fill. They were close to where I lived and I wanted to give them a try. The repairs were done correctly but I have some major beefs. First, they seemed determined to find ever more things to fix (right down to telling me I needed to get my plastic headlamps polished). Second, they promised that the car would be ready when it wasn't (multiple times; I had to call THEM to find this out). Finally, when I did pick up the car, they tried to charge me for the door handle (a $242 part) twice. I caught this just after I paid. "Oh, we would have seen that eventually anyway," the guy behind the counter said. Sure. It's possible that my experience was an aberration but I wouldn't recommend Sterling Car Care. Try someplace like H & I Expert in Sterling Heights or Buck's Garage in Mt. Clemens instead

2

The thing that made me so upset about this place is the fact that it took 1 1/2 hours to change my oil- and I had an appointment! I just sat there waiting and waiting, with only old Reader's Digest and the news on mute to keep me entertained. I wonder if they forgot about me. It doesn't matter now because I'm never going back.

Sterling Car Care - Sterling Heights is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Sterling Heights (586) 939-0230, New Baltimore (586) 725-8111 if you have any issues in accessing any area of our website.