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5

5

They've always bent over backwards to help me. Above and beyond!

It's our mission to always go above and beyond for our valued guests, Mark, and we're thrilled to know that you see that. Thank you so much for your generous 5-star review, ad we look forward to helping you the next time you need us!

- New Baltimore
5

Thanks for being there during this trying time, and for your great service!

Thank you for your kind feedback, Dianne!

- New Baltimore
5

3

Misleading quotes. $214 for Diagnostics. Tried to add on services that I did not request.

Don, I'm sorry your first time experience felt misleading. Your vehicle was brought in not running, but cranking over. We did diagnose it as a timing issue for the original diagnosis and recommended to remove the valve cover and inspect the valves for damage being this motor is a interference motor. Which you agreed the further diagnosis. This way we can properly assess the problem to either timing belt replacement or an Engine replacement. I'm not sure what add on services you are mentioning, besides replacing the water pump while you are doing the timing belt. Being transparent regarding the costs of our services is of paramount importance to our team, Don, so we would appreciate an opportunity to speak with you in more detail about your concerns. When you have a moment, please send an email with your contact information and availability to [email protected]. Thank you.

- New Baltimore
5

Sold me 2 trailer tires. Ordered them on a Monday and they had them available on Tuesday as promised. Glen and Joe are the best in the biz!

It's an honor to be the best in your eyes, Jerry! Thank you for your support, and please know that we look forward to helping you with your next set of tires.

- New Baltimore
4

Work was done well. Timely repairs. Quoted price and final price were confusing. Amount given to me over phone wasn’t clear on totals. Can’t blame them for that, as once they explained it added up.

Robert, we're always ready and willing to go above and beyond for our guests, so we're grateful for you taking the time to share this positive experience with us! Thank you for validating our hard work, as your satisfaction is very valuable to our team. Anytime you need any further assistance, please know that our door is open!

- New Baltimore
5

5

5

Sterling Car Care - Sterling Heights is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Sterling Heights (586) 939-0230, New Baltimore (586) 725-8111 if you have any issues in accessing any area of our website.