New Baltimore and Sterling Heights
Auto Repair

VERY FISHY PLACE!!! They send out mailers, at least once a month, so I as a first time customer, went on their website and scheduled an appt. Then when I come in person, I am told the appt will not be honored and they cannot do my simple oil change for a week!! They were like, we sent you an email saying we couldnt do for a week due to being so booked. Which was a LIE, cause I checked both my inbox and spam folders. I asked the desk guy, why didnt you just send me a text at the same exact number your website texted me from when I set up the appt? Well here is a novel concept, spend some of your money to update you website that is handing out appts to people, including potential new customers!! If you are such a "great" shop that is soooo "busy" .... Why are you spending money on mailers to drum up business!? HIGHLY SUGGEST AVOIDING THIS PLACE as many others have also commented. Maybe then they will get back to running a business that treats others with respect and appreciation.

Been doing business here almost 15 years. Trusted, Reliable and fair pricing. Highly recommended! Thanks Rick. 👍

Last month I took my car in for a total check, the driver's side door fixed, (it wouldn't open from inside) and oil change. Found that I needed struts also. My car was dropped off on Monday morning, and finished by the end of the day on Tuesday! I was so happy that my car was done so soon because that had seemed to be impossible the last few years. My cars will be going to Sterling Car Care from now on!! Thank you Rick!

Had my truck in here for a massive coolant leak and to fix/add AC to my compressor. They had my truck for one day, they identified the problem and fixed it along with the AC and had the truck back the next day. Very good guys and reasonable prices. I'll be back for sure

Friendly, professional and on their game. The guest area is inviting, clean and well lighted. Staff is knowledgeable and approachable. Highly recommend!

If you're a woman beware of this place! I'm certain they try to scam women and anyone who they think doesn't know better. Received an estimate for upwards of $1300. When I called them they claimed that most of it was just a "suggestion". They had the car for one issue. Quote that issue. Don't give me a quote for spark plugs, unnecessary fluid flushes, and whatever else you think you can tack on there. Was quoted nearly $350 dollars for spark plug replacements that they were not asked to quote at all. It should take less than an hour if any skilled mechanic were doing it. I myself am an amateur and am I able to do it in that time. Labor of $160, 4 spark plugs for $100, and $75 dollars for the spark plug boots. Spark plugs for this car are $10 a piece on average and you can pick up a 4 pack of boots for around $16. Seemed to be a lot of discrepancy there alone. Not to mention the rest of the invoice. I called and discussed with the individual who I'm assuming handles billing or invoices of some sort. He was hardly empathetic and couldn't begin to explain why their prices were so high. He asked me if we'd like to continue with their services at all and I debated having them fix the alternator, which was the reason the car was in the shop. I asked him if they waived the $160 diagnostic fee if we continued any service with them and he informed me that they do not. At this point I was already looking at over $700 dollars for an alternator replacement, but being that the car was inoperable and I am quite busy I decided to cool down and think it over After some debate and checking prices on parts I realized that $700 is an insane price for an alternator replacement on this particular car. I called back to inform them that we were coming to get the car, and the guy over the phone (who I talked with previously) tried to tell me that "there was a mistake with the computer and the spark plugs were priced too high", and that he only noticed when I said something. At this point I was incredibly suspicious of this place. If I wasn't somewhat mechanically inclined, I likely would've just taken their word for the prices and let them perform the maintenance without questioning it. This was my girlfriends car and she was the only one who had communication with them until I saw this ridiculous invoice. I'd be willing to bet this wasn't a mistake in the computer, but an attempt to scam a young woman who they believed didn't know any better. Who knows how many other people have fallen victim to the "computer overpricing parts". So dishonest. Edit: Completed some of the suggested maintenance on my girlfriends car this weekend. Took me around 2 hours to switch out the alternator and replace the spark plugs, and I'd by no means consider myself a professional. We were absolutely quoted for more labor than that from this scam shop, which is a joke in itself. I am also convinced they didn't even look at the spark plugs, because the spark plug boots looked immaculate and 100% did not need to be replaced. They had originally quoted us nearly $75 in parts just for new boots. The spark plugs probably took me 30 minutes start to finish, and $55 in parts, that price is including purchasing a new spark plug socket. If I had purchased all new boots, I would've been looking at an additional $16 dollars in parts. We were quoted nearly $350 for the entire job by Sterling Scam Care. ~ Also wanted to note that they left her trunk torn apart from when they needed access to the battery. Not a big deal, but just super unprofessional and honestly disappointing.

Had my car in for service and it's running great. Employees were very courteous and knowledgeable. They did a 40 point inspection, which I like. This will be my go to mechanic. Thanks 😊

Wouldn't touch this place with a 10 foot pole. Plenty of other trustworthy places to take your car in the area. Read all the other bad reviews about them, those are the real truth about this place

Well, it had been running poorly and they changed the Y pipe and convertors, I guess the catalyst were just worn out, also it had a bad vapor sensor. A different shop put on a second rate fuel pump, the float arm fell off and would leak down too fast, needless to say that was a waste of money going there and after that I didn't want them touching my car again. By the way, the other shop wrote Motorcraft and the part # on my invoice to fool me that they installed this brand, which is what I expected but got cheated. Yes, Sterling Car Care really went above and beyond to straighten things out, my SUV has been great for several months now.

They did a great job on my wheel alignment and they were pretty quick I’d definitely recommend them