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New Baltimore and Sterling Heights
Auto Repair

1

Don't waste your money here. I just needed one part of my car looked at. I told the guy at the desk what was wrong-it was an obvious issue needing repair. They give you the runaround and claim everyone gets a courtesy inspection and yet then charge you $150 for an inspection that's not even applied to labor.... The guy I worked with was extremely cocky and I decided to not continue business since I felt they ripped me off and I left. Their estimates on repairs (even minor things) were outrageous as well. I was contacted AFTER I had already left and then told me I could get a better rate if I returned. Sadly, you already lost my trust just by letting me walk out and not caring then. I got the job completed elsewhere with quicker service, a far better rate, an actual FREE estimate/inspection and a warranty on top of that. You guys couldn't even provide that. All you gave me was a complete waste of my time and money.

We are sorry you had a bad experience. While we do charge for testing so we can stand behind our repairs and diagnosis we also stand behind how clearly we communicate and in this case we failed. I can assure you we strive for clear communication and competitive pricing and this has afforded us to be a successful business for over over 40 years. In this case we failed and we could have done much better. I did reach out to you via cell phone this morning to issue you a complete refund and apology. I was unable to connect with you but would like to personally apologize and arrange how you would like your refund. Please reach out to the number I provided you at your convenience. -Joe

- Sterling Heights
5

What a lovely professional experience with knowledgeable and pleasant staff. Sean was so polite and understanding regarding my elderly’s father vehicle which he went above and beyond to fix in a timely manner and then delivered it Thank you

5

Fantastic shop to drop off the vehicle and they do an excellent job. I liked their before and after picture attached to the invoice along with their recommendations. Checking in and checking out the vehicle was easy. Sean, Rick and the whole team is awesome. Even the courtesy pickup and drop off was good. Overall I would recommend this family friendly shop to anyone who need their vehicle repaired.

5

Great customer service and reasonable prices. I recommend!

Thanks for the great review and your business Mr. Kempisty. We look forward to serving you again when you need us.

- New Baltimore
5

Friendly service staff. Great communications on needed repairs and status. I had a brake job done on a 2007 G5 and the car stops like new now. They only replaced necessary components. Very pleased. AAA discount to boot!

Thank you for the great review and allowing us to service the brakes on your Pontiac G5. We look forward to serving you again when you need us.

- Sterling Heights
1

Quoted $750 for a wheel bearing. They replaced it and found out it was the opposite side, wanted another $750 for the other side, and wanted to replace tie rods and ball joints etc. Brought to another shop and that showed me the wheel was not torqued down and there was little to no wear on tie rods or ball joints…replaced wheel bearing for $350.

5

Very knowledgeable and professional. Service was timely, clean and relaxing waiting area. I will return for future services as needed.

5

I know where to go any time I need car work done. Thank you Sterling Car Care for your professionalism and help.

Thank you for trusting us with your vehicle Ms. Riley. Also, thank you for the 5 stars. We appreciate your business.

- Sterling Heights
5

Thanks for the great review and your business!

- Sterling Heights
5

They did an exceptional job on repairing my Denali. The fuel tank and fuel lines rusted out. Great service and I received my vehicle in a timely manner. I highly recommend them.

Thank you for allowing us to repair your fuel tank on your Denali. We appreciate the nice review and your business.

- New Baltimore
Sterling Car Care - Sterling Heights is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Sterling Heights (586) 939-0230, New Baltimore (586) 725-8111 if you have any issues in accessing any area of our website.