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New Baltimore and Sterling Heights
Auto Repair

4

All work was done as requested and in a friendly, timely manner. However, as someone who ALWAYS washes the exterior and cleans the interior of his vehicles BEFORE taking them in for service, I noticed (after returning to my residence) some greasy smudges on the top edge of the front driver's-side fender AND scuffs on driver's-side interior door panel and driver's seat. These relatively minor concerns are not typical of Sterling Car Care's normal attention to detail, but I found them irritating enough to mention in this review. Nonetheless, I remain a loyal customer (since the mid-1990s) who will continue to recommend Sterling Car Care to friends and family.

Daniel, we appreciate your loyalty to our service center over the years and your repeat business means a lot to us. It is our goal to deliver service that is friendly and in a timely manner, and we're grateful for the opportunity to serve you. We look forward to continuing doing business with you in the future, and thank you for sharing your feedback.

- Sterling Heights
5

I absolutely love this repair shop , the employees are polite and very helpful they found a way to repair my car and save my 700 dollars. This is definitely my go to shop for car repairs , I fully recommend them to anyone looking to get repairs done.

John, your review means a lot to us, as we're always here to provide polite and helpful service to every guest. Thank you for choosing us as your go-to shop for all of your automotive repairs and we appreciate your recommendation.

- Sterling Heights
1

These guys purposely damage your car while it’s under there care 6 different people I know all brought there cars there and all have the same story. They couldn’t drive it out! Flat out scam company that try’s to get you for every penny while in there care. AVOID at all cost!!!!!

Terrey, what you mention is not indicative of our standards of professional, attentive and honest service we aim to deliver. We value your feedback and would appreciate the opportunity to address your concerns further. Please reach out to us at [email protected]. Thank you.

- Sterling Heights
1

Worst place I've ever dealt with when it comes to car care. I drove a running vehicle into their shop for a full all point inspection for the someone who wanted to purchase it. The vehicle checked out and only needed fluid changed. We were asked to keep the vehicle there until the friend was able to pick it up. After 30 days we called and had to wait longer before we could come get the car. Ended up with a $431 dollar bill for differential fluid swap. Upon pick up we were given the keys but the car didn't start so we had to jump it with a tech. Once the car started it started squealing like two racoons fighting under the hood. Ended up with a locked up alternator that they then tried to charge us for at the counter at full price for the repairs that weren't needed prior to them handling the truck. I let them know that we had a full point inspection done and everything checked out but fluids and now the car didn't start and was squealing with a locked up alternator. They refuse to do any work and they wouldn't even let me figure out what was going on with the car in the parking lot. I was told that we could work on it but we had to push it onto the main road of 16 mile. I went with a mechanic to the location to get the vehicle and they told us we had a half hour exactly to get it out of their driveway. I've never been told that everything was taken care of and then had more problems come back then what the car went in to have fixed. Furthermore, I've never had a shop or any business owner that I've worked with in my 38 years of life tell me "bring it on" when it comes their service level and their 100% customer satisfaction. This place is a scam and a shame that they think they can talk to customers the way they did. I'll never go there or recommend the place to anyone unless they want invoices 3-5x the cost of the repair. Let alone going to get your vehicle that was in perfectly fine shape coming back unable to start or hold a charge when they themselves checked the vehicle out as good and full working condition. As far as I'm concerned whatever was wrong with the vehicle after they were in possession they should have fixed for free since it was in working order prior to being brought to their facility. Absolute joker and clown of an owner who doesn't respect customers, or, hold workers accountable to ensure 100% customer service as a standard. Feel free to find out for yourself but make sure you bring your check book and have a few thousand for them to extort from you handy. NEVER TAKE A CAR THERE OR TRUST A SINGLE WORD THEY SAY!

Arman, we take your feedback very seriously, as professional and trustworthy service is one of our high priorities. This kind of service described is absolutely not what we want for our guests, and we would appreciate the opportunity to speak with you further about this issue and in hopes of working towards your complete satisfaction. We encourage you to reach out to us at [email protected], along with your contact information and availability. Thank you.

- Sterling Heights
5

2

Overpriced and I'm not impressed with the work quality

We are disappointed to learn of your review and would appreciate more detail about your experience. If you would, kindly send your name, contact information and availability to [email protected]. Thank you.

- Sterling Heights
5

Got car back within a really good timeframe. Mechanics were informational friendly and very professional. Would go back for service again.

Cora, we know how valuable your time is, which is why we do our best to provide prompt service to every guest. Thank you for your kind feedback and we look forward to you coming back in the future.

- Sterling Heights
5

5

2

Sterling Car Care - Sterling Heights is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Sterling Heights (586) 939-0230, New Baltimore (586) 725-8111 if you have any issues in accessing any area of our website.